5 Ways Brands Can and Should Use Twitter

A snowy Tuesday evening and the eve of the great blizzard of 2011 and I’m perusing the chatter on Twitter. As I do I see a number of my favorite brands–some local Chicago businesses, others national brands, all doing interesting and innovative things on the platform.

I’m inspired to write this blog because I don’t think enough credit goes to marketers and conversationalists who are using Twitter and increasing brand awareness without the aide of billion dollar marketing budgets.

Here are 5 things I’ve learned from them about how brands can and should use Twitter.

1. Start the conversation. @Huggies does a good job of asking a question that really gets you thinking and is easy to respond to in 140 characters. Even better, they often RT your reply which makes the user feel heard and recognized.

2. Join conversations about your brand. I can’t stress enough the close ties between pop culture and Twitter for consumer brands. Therefore, your brand has to have a full-time voice, and eyes and ears, to remain aware of what influencers are tweeting and saying offline that could lead to tweeting. This could be an opportunity to engage a very powerful brand advocate.

3. Tie into the trends. Twitter had made it incredibly easy to see what people are talking about. Go the extra mile and tie your brand to one of these conversation topics. This is great way to be relevant and spark up a conversation. Retailers like @bluelgcrew and @homedepot are doing this as we speak, tweeting about tips, tools and sales to help those in the Midwest battle the snow.

4. Connect across channels to reach more of your audience. @JimmyFallon is a great example. This afternoon Fallon tweeted to followers to play the hashish game by sending him your worst pickup lines with #worstpickuplines. Stay tuned to Jimmy Fallon Live tomorrow night and he’ll show his favorites. An awesome way to drive his audience from Twitter to TV by offering someone 15 seconds of fame.

5. Engage followers around your brand with a regular event. Whether it’s a regular Twitter conversation like the weekly deal chat hosted by @Frugalista or the daily trending topic shared by hosts if BET’s @106andPark. The topic is posted every evening on their show and leads to hundreds of tweets by their viewers and followers.

These ideas may not be driving ROI or winning a Shorty, but they’re creative, engaging and fun. At the end of the day that’s one of the primary reasons social consumers respond to and remember brands.

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